MIKI TOURIST

A CARING PARTNER FOR TRAVEL AGENCIES AND FOR TRAVELERS

“To guarantee a consistent quality of travel” is the most important duty for a tour operator.
In order to ensure a consistent quality to our travel arrangements, we maintain constant control on every aspect of our tours - from the initial selection of travel products, inventory acquisition and information supply to crisis management during the operation of a tour and follow-up after the tour’s completion.

We will continue to pursue our objective to secure an even higher level of satisfaction from travel agencies and their customers.

Thanks to the trust cultivated over many years with our local suppliers all over Europe, Miki Tourist can guarantee a consistent quality to all our travel products and services. We have also built the same level of trust beyond Europe, making it possible to offer impeccable travel standards worldwide.

State-of-the-art proprietary online travel arrangements system

Our “OSCAR” system is our proprietary computer system linking our base in Japan with all our European network offices; it enables Miki to plan and manage all the elements of our tours – whatever their complexity – with the utmost speed and accuracy.

Centralized supervision by Miki Travel Ltd. London

Miki Travel Ltd in London maintains constant monitoring of the bookings and tour operations by our network of offices throughout Europe, to ensure the consistent quality of our services in a region with such diverse historical and cultural backgrounds.

Efficient crisis management system

Our offices in Japan and London have put in place a comprehensive crisis management system to secure the safety of our customers, mobilizing all our resources to deal promptly and efficiently with any type of crisis occurring at the destination during the operation of our tours.

Travel product quality management by our local and Japanese staff

Each of our offices in Europe combines local and Japanese staff, whose experience and knowledge of the destination guarantee that our products and services meet the criteria and tastes of our customers.

24-hour Customer Assistance service

Our staff in Europe can be accessed over the telephone 24-hours a day, 7-days a week by our customers to answer any question they may have and help resolve any problems they might encounter during their trip.